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22/10/2026, Warsaw, 15:00–20:00

Flight Club: E-commerce retention meetup

Retention: the most overlooked growth channel in e-commerce

For e-commerce brands that want customers to return more often and stay longer.

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* Limited seats · Applications are company-verified.

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Retention ↗ 8%

Featuring expert partners from

22 October 2026Mysia 3, Warsaw

What: E-commerce meetup on retention
When: 22 October 2026 · 15:00–20:00
Where: Mysia 3, Warsaw
For: Founders, CEOs, Heads of E-commerce/ Digital, CTOs

Why retention, why now

The growth lever hiding in your existing customers

Acquisition gets all the attention and most of the budget. Retention is where e-commerce brands quietly make their margins. This edition puts it front and centre.

One afternoon. Multiple ways to grow repeat revenue.

Case study talks

Discover effective retention strategies for e-commerce. Real examples, numbers and proven solutions.

Networking

Snacks, drinks, and time to talk with people at the same stage as you.

4 talks

Led by e-commerce retention experts.

20 min. each

All built on real case studies and results.

Fireside chat

A retention panel with event partners, moderated by wecanfly.

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About Flight Club

A trusted room, not another webinar

Flight Club is a closed community of Shopify Plus founders and e-commerce leaders, built by wecanfly. It runs on one rule: honest conversations between people facing the same challenges, with no sales agenda.

We've brought the community together across Warsaw, Kraków and Wrocław. This edition changes the format – from our Shopify Plus VIP Dinners to an open e-commerce meetup built around a single topic: retention.

More on Flight Club

Trusted room

Trusted room 2

Trusted room 3

Why Flight Club?

Verified peers.

The room is merchant-led – most people here run or lead an e-commerce brand, and every application is verified.

No pitches.

Partners share case studies and numbers, not sales decks.

One topic, done properly.

A full afternoon on retention, from four angles.

Event agenda

The run of the day

15:00

Start

Registration

15:20

Shopify & wecanfly

Why retention starts at checkout: AI Assistants, Sidekick, and 5 weeks to Black Friday

15:40

Love Loyalty

How to make your BFCM visitors return in January – the importance of loyalty

16:00

Break

Drinks & snacks

16:40

Juo

Recurring commerce: how brands build subscription offers and scale recurring revenue. Lessons from the Polish market

17:00

Base.com

The best retention? Give customers no reason to leave

17:20

Fireside chat

Retention panel with Love Loyalty, Juo and Klaviyo, moderated by wecanfly

18:20

Networking

Open floor

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presentations

Four experts. One goal: customer retention.

Meet the experts who develop the tools behind top retention strategies. Each of them will use real-life examples and numbers to show which solutions actually work for e-commerce brands.

Shopify & wecanfly

Topic:

Why retention starts at checkout: AI Assistants, Sidekick, and 5 weeks to Black Friday

Speaker

Apsara Chidambaram, Head of Partnerships EMEA

Kamil Frejlich, Co-Founder

Shopify & wecanfly

Apsara and Kamil will cover the fundamentals of effective retention strategies, the practical use of AI and local tools like BLIK to drive repeat purchases, and how small teams can navigate today’s e-commerce challenges.

They’ll also discuss how to retain the traffic acquired during Black Friday and turn it into long-term business value.

Love Loyalty

Topic:

How to make your BFCM visitors return in January – the importance of loyalty

Speaker

Marton Kosdi-Kovacs, Co-Founder

Love Loyalty

Marton Kosdi-Kovacs will look at what happens to BFCM buyers after the peak season and how brands can turn first-time customers into returning ones.

He’ll share data, current trends and practical tips for building or optimising a loyalty programme, including examples of setups that worked for Love Loyalty clients.

Juo

Topic:

Recurring commerce: how brands build subscription offers and scale recurring revenue. Lessons from the Polish market

Speaker

Alina Prelicz, Co-Founder

Juo

In Poland, there are 5x more active subscribers in 2026 than a year earlier. Alina will show what works and what doesn’t, and break down three myths about subscriptions.

Her core point: loyalty isn’t won once and for all – a subscription is a service and a relationship a brand earns at every renewal. Examples: Your KAYA, MOST Elements, KociaSzamka.

Base.com

Topic:

The best retention? Give customers no reason to leave

Speaker

Sebastian Sikora, Business Development Manager, Base.com

Base.com

Retention starts much earlier than a loyalty programme – it starts with a well-handled order.

Sebastian Sikora will explain how the processes behind e-commerce evolve as a business grows, and how fulfilment speed, efficient warehouse operations and fewer errors shape the customer experience and influence whether they come back.

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Built for e-commerce leaders

Who's in the room

Flight Club is built around merchants – the people who run or lead the brand. Partners share the stage with real case studies, and a small number of vendor seats are open. The room stays merchant-led, not a sales floor. You're a fit if:

Your role is

Founder, CEO, Head of E-commerce/Digital, or CTO.

Your brand runs a serious e-commerce operation

on Shopify Plus, mid-migration, or on another platform.

You want to share, not just take

The room works because people trade real numbers and lessons.

Vendor seats are available but capped (~10), and reviewed like every other application.

Brands from previous editions

Founders of leading e-commerce brands already fly with us

Past editions

Warsaw. Krakow. Wrocław. Warsaw again.

A group of people gathered around a black table in an indoor event space, with drinks on the table and a man in a dark navy hoodie at the center of the group.

A man wearing a white polo shirt and black glasses speaks into a handheld microphone at an indoor event, with a laptop in the foreground, draped curtains, and a brick wall background.

A long dining table set in a restaurant with multiple people seated and standing, featuring brick walls, hanging lights, and a warm indoor ambiance.

A man in a gray blazer and glasses wearing a name tag, standing in a brick-walled indoor setting and talking to people in the foreground.

Two men in a networking event or conference setting, with one wearing a light blue button-down shirt and the other in a black blazer. Other attendees and tables with cups are visible in the background.

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A woman in a white blouse and blue skirt stands indoors near a brick column, holding a small black object while being interviewed by someone holding a microphone. A phone is visible in the foreground, and other people and a restaurant-like interior are in the background.

A man wearing a light blue button-down shirt and black-rimmed glasses sits at a restaurant table, engaged in conversation with a woman. The setting features a warm brick wall background, dining tables with wine glasses, and other diners in a softly lit indoor environment.

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A man in a beige long-sleeve shirt sitting at a table in a restaurant or cafe, with another man in a striped sweater behind him and blurred foreground foliage.

A man in a black long-sleeve shirt and blue jeans stands on a stage holding a wine glass, with a QR code projected on a screen behind him. Two seated audience members are clapping on the right, and a table with a laptop is visible on the left.

Retention event gallery 4

A man wearing a dark maroon long-sleeve polo shirt with a name tag sits at a table holding a glass of water, surrounded by two partially visible people in a modern indoor setting.

A man with short brown hair and black-rimmed glasses, wearing a white polo shirt, seated in a restaurant or event setting with other people blurred in the background.

The venue

The perfect venue for networking and business meetings.

Venue image 1

One afternoon, three ways to grow repeat revenue

Acquisition takes up attention and budget. Retention builds margins.

Standard

Merchant

Store owners & representatives

99,00 zł

Sold out

Limited seats. Applications reviewed on a rolling basis

Vendor

Service Provider

Tech vendors & service providers

1.399,00 zł

Sold out

Limited seats. Applications reviewed on a rolling basis

22/10/2026, Warsaw, 15:00–20:00

Customers don't come back on their own. Let's fix that.

Limited seats · company-verified · vendor seats capped

Get your ticket